Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide directly when you create an account, enrol in a course, register for a masterclass, or subscribe to our newsletter. This includes:

• Name, email address, and phone number
• Professional details (profession, college, job role, city) provided during registration
• Payment information (processed securely by Razorpay — we do not store card details)

We also automatically collect usage data including IP address, browser type, device information, and pages visited to improve our services.

2. How We Use Your Information

Your information is used to:

• Provide access to courses, recordings, and materials based on your enrollment
• Process payments and generate invoices
• Send course-related communications (enrollment confirmations, session reminders, access updates)
• Provide customer support
• Send newsletters and promotional emails about new courses and events (you can unsubscribe at any time)
• Improve our platform and educational content

3. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. Payment data is processed by Razorpay and we do not store credit card or bank details on our servers. Passwords are hashed and never stored in plain text.

4. Third-Party Services

We use trusted third-party services to operate our platform, each governed by their own privacy policies:

• Payment processing — to securely handle transactions
• Authentication providers — for optional social sign-in
• Cloud infrastructure — for database hosting and content delivery
• Email services — for transactional and newsletter communications

We do not sell, trade, or rent your personal information to any third party.

5. Newsletter & Communications

If you subscribe to our newsletter, we store your email address to send periodic updates about courses, masterclasses, and AI-related content. Every newsletter email includes an unsubscribe link. You can opt out at any time and your preference will be respected immediately.

Transactional emails (enrollment confirmations, invoices, password resets) are not affected by newsletter preferences and will continue to be sent as necessary for your account.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Payment records and invoices are retained as required by applicable tax and accounting regulations. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access your personal data stored with us
• Correct inaccurate or incomplete data
• Request deletion of your account and data
• Opt out of promotional communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@hexailabs.com.

8. Cookies

We use cookies to maintain your session, remember your preferences, and improve your experience. Essential cookies are required for authentication and core functionality. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact

For privacy-related inquiries, contact us at info@hexailabs.com.